{"xsrfToken":"bb949e3308146ef2ea3da0038ed1fb5a4c3fac59_lout","branding":{"id":"2","key":"hds","name":"Haven Service Desk","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/56c1f8a8-61a1-417d-97b3-e72f7c9e76d3/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjI0YzJjYS1mOWE1LTQxZGEtYmU5Ni02NmQwMWFjZmQyMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjU2YzFmOGE4LTYxYTEtNDE3ZC05N2IzLWU3MmY3YzllNzZkMyI6WyJyZWFkIl19LCJleHAiOjE3Mzg3NjgwNjEsIm5iZiI6MTczODc2NzQ2MX0.RvXSI7IL5vFkrlystPP2tcqA1lqD3cfAlAfENBd_h7U&client=0b24c2ca-f9a5-41da-be96-66d01acfd222&mode=fit","logoId":"56c1f8a8-61a1-417d-97b3-e72f7c9e76d3","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#164ac5","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"hds","projectId":10002,"serviceDeskId":2,"name":"Haven Service Desk","description":"<p>Welcome! You can raise a request using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":true,"reqTypes":[{"id":"30","name":"2FA Issue / Reset","descriptionHtml":"","callToAction":"2FA Issue / Reset","introHtml":"","icon":10513,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10513","groups":[5],"key":""},{"id":"32","name":"Airdrop Claim","descriptionHtml":"","callToAction":"Airdrop Claim","introHtml":"","icon":10468,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10468","groups":[2],"key":""},{"id":"14","name":"Deploy on Haven1","descriptionHtml":"","callToAction":"Deploy on Haven1","introHtml":"","icon":10553,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10553","groups":[3],"key":""},{"id":"28","name":"KYC Other","descriptionHtml":"","callToAction":"KYC Other","introHtml":"","icon":10466,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[5],"key":""},{"id":"27","name":"KYC Rejected","descriptionHtml":"","callToAction":"KYC Rejected","introHtml":"","icon":10506,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10506","groups":[5],"key":""},{"id":"11","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10545,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","groups":[2],"key":""},{"id":"13","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10539,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[2],"key":""},{"id":"15","name":"Update deployed contracts","descriptionHtml":"","callToAction":"Update deployed contracts","introHtml":"","icon":10469,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[3],"key":""},{"id":"31","name":"Wallet Change / Compromised","descriptionHtml":"","callToAction":"Wallet Change / Compromised","introHtml":"","icon":10505,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10505","groups":[5],"key":""},{"id":"10","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"26","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"","icon":10511,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"29","name":"NFT Report","descriptionHtml":"","callToAction":"NFT Report","introHtml":"<p>Report an issue with an NFT or NFT collection</p>","icon":10467,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10467","groups":[],"key":""},{"id":"9","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10549,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10549","groups":[],"key":""},{"id":"6","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10520,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""}],"reqGroups":[{"id":2,"name":"General issues"},{"id":5,"name":"KYC, KYB or 2FA issues"},{"id":3,"name":"Developer related issues"}],"orderMapping":{"2":[32,11,13],"3":[14,15],"5":[27,28,30,31]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d148f3b-9662-3af8-b5da-fea399871cf7","appLinkName":"","appLinkUrl":"","spaceKey":"HSD","spaceName":"Haven Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HDS","serviceDeskId":2,"kbLinkDomainURLs":["https://haven1.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HDS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjI0YzJjYS1mOWE1LTQxZGEtYmU5Ni02NmQwMWFjZmQyMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Njg2NjEsIm5iZiI6MTczODc2NzQ2MX0.HyL25jan0oKYAEnl7HzJw85qcBlIOZyMTWikULqakYM","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0b24c2ca-f9a5-41da-be96-66d01acfd222","tokenDurationInMins":20}},"reqCreate":{"id":11,"projectId":10002,"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Tell us the problems you're experiencing.</p>","instructions":"","icon":10545,"iconUrl":"https://haven1.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10545","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/11","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/11","calendarParams":{"firstDay":0,"date":"2025-02-05T21:57:42+0700","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"0d148f3b-9662-3af8-b5da-fea399871cf7","appLinkName":"","appLinkUrl":"","spaceKey":"HSD","spaceName":"Haven Service Desk","spaceUrl":"","isServer":false},"labels":[],"projectKey":"HDS","serviceDeskId":2,"kbLinkDomainURLs":["https://haven1.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIwYjI0YzJjYS1mOWE1LTQxZGEtYmU5Ni02NmQwMWFjZmQyMjIiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAyIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3Mzg3Njg2NjIsIm5iZiI6MTczODc2NzQ2Mn0.D_sAaqQWuTY1Uth4mULOMPrrpkq8oNh0i94rKoTGs0Q","targetCollection":"upload-project-10002","endpointUrl":"https://api.media.atlassian.com","clientId":"0b24c2ca-f9a5-41da-be96-66d01acfd222","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":2,"updated":"2025-01-28T05:36:16.796759816Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[11],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Haven Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"21f279e5-f3ae-49b5-8f34-a0ba8a19f0d2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"343c98c8-baaa-40db-8fbe-a12c46a7d2f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"819f919f-6fed-4316-a8ca-fb3ef50b983d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"947701eb-65f4-44c0-8e4c-e6ddeb1e2b56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"91412827-04e3-4fe4-872f-341cb47956ef"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"5":{"type":"rt","label":"Steps to Reproduce","description":"","validation":{"rq":false},"jiraField":"customfield_10048","questionKey":""},"6":{"type":"cd","label":"Which product did you find the bug?","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Airdrop Claim","other":false},{"id":"1","label":"Asset Bridge","other":false},{"id":"2","label":"Block Explorer","other":false},{"id":"3","label":"HavenSafe (Gnosis)","other":false},{"id":"4","label":"HavenSafe (Gnosis)","other":false},{"id":"5","label":"Spotlight Apps","other":false},{"id":"6","label":"Website: haven1.org","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"7":{"type":"ts","label":"Wallet Address","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""},"8":{"type":"tl","label":"Transaction URL","description":"","validation":{"rq":false},"jiraField":"customfield_10056","questionKey":""}}},"uuid":"21f279e5-f3ae-49b5-8f34-a0ba8a19f0d2"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":2,"updated":"2025-01-28T05:36:16.796759816Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[11],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":2,"name":"Haven Bug Report","submit":{"lock":false,"pdf":false},"templateFormUuid":"21f279e5-f3ae-49b5-8f34-a0ba8a19f0d2"},"layout":[{"version":1,"type":"doc","content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":5},"layout":"default","localId":"343c98c8-baaa-40db-8fbe-a12c46a7d2f7"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":6},"layout":"default","localId":"819f919f-6fed-4316-a8ca-fb3ef50b983d"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":7},"layout":"default","localId":"947701eb-65f4-44c0-8e4c-e6ddeb1e2b56"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":8},"layout":"default","localId":"91412827-04e3-4fe4-872f-341cb47956ef"}},{"type":"paragraph","content":[]}]}],"conditions":{},"sections":{},"questions":{"5":{"type":"rt","label":"Steps to Reproduce","description":"","validation":{"rq":false},"jiraField":"customfield_10048","questionKey":""},"6":{"type":"cd","label":"Which product did you find the bug?","description":"","validation":{"rq":true},"choices":[{"id":"7","label":"Airdrop Claim","other":false},{"id":"1","label":"Asset Bridge","other":false},{"id":"2","label":"Block Explorer","other":false},{"id":"3","label":"HavenSafe (Gnosis)","other":false},{"id":"4","label":"HavenSafe (Gnosis)","other":false},{"id":"5","label":"Spotlight Apps","other":false},{"id":"6","label":"Website: haven1.org","other":false},{"id":"0","label":"Other...","other":true}],"questionKey":""},"7":{"type":"ts","label":"Wallet Address","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""},"8":{"type":"tl","label":"Transaction URL","description":"","validation":{"rq":false},"jiraField":"customfield_10056","questionKey":""}}},"uuid":"21f279e5-f3ae-49b5-8f34-a0ba8a19f0d2"},"linkedJiraFields":["customfield_10052","customfield_10056","customfield_10048"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}